Implementing a new ERP system like NetSuite is an exciting time for growing companies. But user adoption doesn’t happen by magic. For employees to leverage NetSuite to its fullest and see strong ROI, they need thorough training resources that set them up for success.
Many companies initially rely on sporadic online courses or intensive sessions during the launch period. But as new hires join or existing workers take on expanded responsibilities, they have no way to skill up on NetSuite. Teams end up figuring things out through trial and error, developing bad habits that get baked into processes.
The solution is creating an always-available, self-serve NetSuite training hub that allows employees to access educational materials on-demand.
Why Invest in Continuous Learning?
Setting up a hub to centralize NetSuite learning content pays dividends through:
- Better Task Efficiency: Employees are trained on the best practices to complete workflows faster and with fewer errors.
- Increased User Adoption: More employees actually use rather than avoid the system.
- Higher Data Quality: With everyone following standardized protocols, data inputs are more accurate and consistent.
- Improved Reporting: Teams can self-serve insights with trust in underlying data integrity.
- Enhanced Growth Support: Training helps ensure new hires get productive quickly and can support expansion.
- Risk Mitigation: Institutional knowledge is retained, even with employee turnover.
The more workers understand HOW and WHY to properly use your NetSuite account, the more value it will bring to scale your organization.
Steps to Build Your NetSuite Training Content Hub
Creating an engaging, self-guided training portal may sound daunting but can be straightforward if broken into manageable steps:
1. Conduct Training Needs Analysis
Start by sitting with department heads to understand current processes and pain points. Identify what employees must know to complete primary workflows in areas like:
- Accounts Receivable
- Accounts Payable
- Expense Reporting
- Procurement/Purchasing
- Billing/Invoicing
- Inventory Management
- Financial Reporting
- Project Management
Group common use cases and build competence matrices of must-have vs. nice-to-have skills by role.
2. Develop Initial Training Content
For each major process, create learning guides, videos, cheat sheets, and quizzes.
Reusable templates help quickly build materials covering:
- Process Overviews
- System Navigation
- Step-by-Step Instructions
- Best Practice Recommendations
- Troubleshooting Tips
3. Organize Materials into Learning Pathways
With foundational materials created, organize assets into role-based learning paths based on core competencies needed.
For example, group content for an Accounts Receivable Analyst into sections like:
- Introduction to NetSuite Navigation
- Managing Customers in NetSuite
- Invoicing Workflows
- Cash Application & Collections
Pro tip: Add assessments at the end of each section to validate knowledge retention.
4. Host Assets on Accessible Platform
Store your growing training library on an internal learning management system, intranet, or central file repository that allows simple search and self-guided consumption.
Integrate drip campaigns to nudge users to complete courses over time.
5. Promote and Track Utilization
Communicate the launch of your new training platform and highlight materials relevant to each department. Report on usage data to showcase ROI and adoption over time.
6. Iterate and Expand
Training needs evolve as companies grow. Continuously create new assets and learning tracks that support changing workflows.
Solicit employee feedback on what additional topics would help their roles.
Best Practices for NetSuite Training Programs
Beyond the delivery hub itself, a few best practices help ensure your NetSuite training initiatives drive true workforce capability uplift:
Incorporate Active Learning
Rather than ONLY use passive mediums like documents and videos, build interactive walkthroughs. Let users get hands-on with test accounts to cement understanding.
Keep Assets Versioned
Update materials over time while maintaining access to old versions to support specific legacy workflows as needed.
Localize Content
If operating globally, consider translating key assets into local languages or providing subtitles.
Make Training Mandatory
Tie learning path completion to formal development programs. Lead by example and have managers complete courses first.
Incent Participation
Consider gamifying training with points / badges for finishing courses. Or make instructive video content entertaining!
Celebrate “Power Users”
Publicly award teams or individuals who achieve expert status through heavy training platform consumption.
Why Choose SuiteRep as Your NetSuite Training Partner?
While trying to build a training content hub in-house SOUNDS nice in theory, most growing companies lack the bandwidth. As a 5-star NetSuite partner and training specialist, SuiteRep can become an extension of your team to help strategize, produce, and implement a stellar training platform tailored to your needs on-time and on-budget.
A few reasons why forward-thinking organizations choose SuiteRep:
Breadth of Expertise: We offer complete NetSuite managed services– from conducting analysis to determine learning requirements all the way through hosting polished materials optimized for adult learning on our advanced Learning Management System purpose-built for NetSuite.
Custom Content Development: We build training guides, videos, tests and more tailored to your EXACT workflows, processes and culture – no boilerplate one-size-fits all materials.
Ongoing Expansion: As needs evolve, we help add new role-specific learning paths and refresh existing ones. We become your dedicated training partner.
Let us help unlock the full potential of your NetSuite investment via continuous workforce enablement. We’re happy to provide a demo of our NetSuite training offerings!
